Amsterdam, The Netherlands – Axalto, a microprocessor card supplier, is providing National Australia Bank UK (NAB UK) with an innovative on-line tool for monitoring their personalization process. NAB is a leading international financial services organization and its UK operations include the Clydesdale Bank and the Yorkshire Bank. The Axalto solution allows NAB UK to greatly streamline their supply chain and logistics, by significantly reducing paperwork and manual operations. NAB UK will use this service to monitor and interact with the production process in the Axalto personalization center of Fareham in the UK, and also in the contingency site of Tours in France. This unique web service enables NAB UK to increase efficiency and responsiveness in managing urgent customer requests by providing full card traceability and real-time interaction with Axalto's personalization centers. For example, NAB UK is offered the possibility to track a particular card or batch and get instant information on production status. For end users, shorter issuance time is a tangible benefit and will contribute to increasing customer satisfaction and building loyalty.
As the personalization infrastructure is common to all Axalto banking production sites, this web service is available from all of the company's personalization centers worldwide. The ability to offer an end-to-end solution for managing card issuance processes across the world is unique in the market and a key differentiator for Axalto.
"The Axalto solution provides us with a complete and instantaneous picture of our card issuing process," said Jeanne Robshaw, relationship manager vendor management at NAB UK. "Furthermore, with an on-line tool for monitoring production, we will no longer need to send numerous faxes and e-mails, nor make frequent calls to our customer service. This will afford us a considerable time saving."
Philippe Cambriel, president EMEA at Axalto, added: "By providing NAB UK with our advanced personalization card management system, we hope to further assist them in responding quickly to cardholder needs and reinforcing their customer service."