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Optimizing Human Resources Organizations: study
February 12, 2004
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Chapel Hill, N.C. - Human resources assistance offered through self-service software and call centers provides clarification on benefit plans, performance management records, answers to questions about company policies and more, according to a study by research and consulting firm Best Practices, LLC.

"Optimizing Human Resources Organizations: Managing Staffing, Roles and Budgets," profiled in a summary at http://www3.best-in-class.com/rr350.htm, highlights the methods leading companies use to optimize limited HR resources and improve services. For example, top companies:

-- Track human resources activity levels with a balanced scorecard to emphasize the department's contribution to company goals.

-- Track HR performance metrics at the corporate level to ensure consistent measurement and predict overall company growth.

-- Create a global human resource information system to coordinate growth and strategies across the entire company.

-- Create self-service human resource applications to reduce administrative costs while improving service.

-- Outsource transactional elements to release human resources employees to concentrate on strategic needs.

-- Employ outsourcing as a strategy for rapid growth, then build competencies in house to reduce costs.

-- Rotate business line and non-HR functional employees into human resources to gain perspective and promote buy-in for initiatives.

"Optimizing Human Resources Organizations: Managing Staffing, Roles and Budgets" is the result of exclusive interviews with HR executives at 10 of the world's most successful companies. In addition to information regarding the optimization of HR resources, the study contains up-to-date metrics that enable companies to evaluate current performance and identify improvement opportunities. Budgeting and staffing metrics include:

-- Balancing HR Company Staffing Needs

-- Optimizing HR Budgets

-- Clarifying Ownership and Responsibilities

"As HR functions strive to prove their strategic worth in today's economy, they must successfully coordinate budgets and activities throughout the company," notes Best Practices, LLC Vice President Chris James. "World-class organizations focus on distributing limited resources into critical areas that generate proven returns."

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