Santa Clara, Calif. — Clearwell Systems, Inc., has created the Clearwell Email Intelligence Platform™, the industry’s first dedicated Email Intelligence solution that discovers, organizes and analyzes information contained in corporate email systems.
The Clearwell Email Intelligence Platform performs large-scale email analysis across a diverse range of industries and applications. Companies such as Constellation Energy (NYSE: CEG), a Fortune 200 energy company; Gunderson Dettmer, a nationally acclaimed business law firm; and International Network Services (INS), a global professional services firm; have deployed this new class of solution in their production environments.
The Emerging Email Intelligence Market
Email Intelligence technology can be compared to today’s Business Intelligence solutions; while Business Intelligence extracts critical information from data contained in databases such as Oracle or Sybase, Email Intelligence extracts and delivers a new level of actionable intelligence from information contained in corporate email systems.
The rapid growth of email as the de facto system of record coupled with increasing regulatory investigations and corporate litigation has created an urgent need for companies of all sizes to implement an Email Intelligence solution. Today, companies are required to manually sift through millions of emails to find relevant or critical messages. Current tools with basic keyword search do not provide the sophistication these organizations need to perform automated, large-scale retrieval and rigorous in-depth analysis. As a result, the cost of responding to a regulatory audit can reach $250,000, with projected email discovery costs in the U.S. expected to reach $1.8 billion by 2006 according to the 2004 Socha-Gelbmann Electronic Discovery Survey.
“The need for Email Intelligence has become increasingly important, with more enterprises being required to implement solutions that address stringent regulations and enable rapid and accurate discovery,” said Carolyn DiCenzo, Research Vice President at Gartner, Inc. “This emerging market is one that we will track very closely over the coming years.”
Clearwell Email Intelligence Platform
The Clearwell Email Intelligence Platform analyzes the unique properties of email, combines it with organizational data and applies proprietary, patent-pending linguistic and statistical analysis algorithms to extract intelligence from email messages and attachments. As a result, the Clearwell Email Intelligence Platform offers key capabilities not found in other offerings, including: personalized dashboards, communication flows, discussion threads, topics and email-specific search. Clearwell accomplishes all of this without intercepting or disrupting the path of email. The solution deploys within hours and leverages a corporation’s existing investment in email archive solutions.
“With basic keyword search tools and manual processes for email discovery, organization and analysis, enterprises are subject to excessive costs, serious risks, inefficient business processes and in extreme cases, executive indictments,” said Aaref Hilaly, President and CEO of Clearwell Systems.
Reduces Corporate Security Risks and Cost of Regulatory Audits
Compliance departments are often required to discover and analyze emails related to a specific audit in a matter of weeks, and are subject to heavy fines and penalties for delayed, inaccurate or incomplete responses. The Clearwell Email Intelligence Platform automates the labor-intensive discovery and analysis process, allowing executives to lower the cost of regulatory audits and respond with increased confidence and the most accurate results. Additionally, Clearwell proactively identifies violations of regulatory or corporate policies before they become major issues for the corporation.
Constellation Energy, one of the country’s largest energy companies, deployed Clearwell’s solution to address multiple business processes, significantly lowering costs, reducing corporate security risks and increasing confidence and accuracy of regulatory audits.
“Given the amount of time we spend manually reviewing email, we expect our deployment of the Clearwell Email Intelligence Platform to deliver millions of dollars in cost savings related to future investigations,” said John Petruzzi, director of enterprise security at Constellation Energy.
Lowers Legal Discovery Costs and Enables Faster Early Case Assessments
Two rapidly growing areas of litigation – legal discovery and early case assessment – are a constant strain on budget and headcount for legal departments. The Clearwell Email Intelligence Platform automates the e-discovery process and gives legal departments the insight to make informed and rapid early case assessments, mitigating risk and reducing settlement and litigation costs. Gunderson Dettmer, a law firm serving the emerging growth company marketplace, turned to Clearwell as an alternative to designating armies of staff and countless hours to locate, organize and filter thousands of emails, resulting in more efficient and accurate analysis, and a 75 percent reduction in discovery costs. Clearwell will also enable Gunderson Dettmer to assist their clients in making better and faster decisions regarding early case assessments, providing millions of dollars in cost savings.
Improves Field Productivity and Increases Customer Satisfaction
The Clearwell Email Intelligence Platform dynamically organizes customer interactions and feedback into relevant topic areas, enabling organizations to accurately understand key customer issues and share knowledge across projects. INS, one of the world’s largest independent IT infrastructure and application consulting firms, needed more effective tools to organize and analyze its valuable knowledge base supporting its worldwide network of IT professionals. Through Clearwell, the IT professionals were able to find the relevant information quickly and easily, allowing them to spend more time solving their customers’ challenges. The company improved field productivity, increased customer satisfaction and gained a significant competitive edge.