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HR excellence: benchmarks for hiring and staffing efficiency
April 6, 2004
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Chapel Hill, N.C. --Top staffing organizations report a time-to-start performance of 65 days or less, according to a new benchmark study by Best Practices, LLC. The study found that time-to-start positions are measures best improved through advanced forecasting, internal client management tools and process automation and outsourcing.

The study, Achieving Superior Staffing Performance, is based on primary research of more than 106 companies across a variety of industries.

"Staffing organizations at technology-oriented companies face the daunting mission to efficiently hire large numbers of people with rare or sought-after skills--and frequently to do so with limited or diminishing resources," says Dan Egbert, the study leader. "This study examines how leading staffing executives develop organizations that consistently accomplish this task."

Research reveals that best-in-class companies with more than 1,000 open requisitions consistently achieve the following performance and staffing rates:

  • 36 percent achieve a time-to-start rate of 65 days
  • 24 percent achieve a time-to-fill rate of 30 days
  • Benchmarked companies average 61 full-time equivalents (FTEs) per 1000 open requisitions

The study also found that staffing organizations that have the lowest time-to-start rates employ the following tactics:

  • Create a consistent forecasting process to assess staffing needs accurately
  • Ensure flexibility in the staffing structure that allows tasks to be completed virtually and accommodate local or business unit needs
  • Use external and internal data to develop an accurate forecasting model
  • Develop service level agreement (SLA) templates to define expectations, responsibilities and timetables
  • Employ automated systems and outsourcing to reduce time to fill open positions
  • Establish requisition review schedules to assess activity levels and determine whether to close requisitions

Additionally, Achieving Superior Staffing Performance details the following benchmark metrics:

  • Staffing levels
  • Number of open requisitions handled in a year
  • Average time required to fill an open position
  • Average offer acceptance rate
  • Average number of requisitions handled by each recruiter
  • Percentage of positions filled by the date needed
  • Average cost to fill a position
  • And dozens more key measures
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